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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Alison Adams

Alison Adams

February 3, 2025

5  out of  5
rating by Alison Adams
"I’ve been with State Farm for years and after having a not-so-great experience with another location I called Lacey Browns office. To my surprise Lacey personally answered my phone call and went above and beyond to ensure my issues with my policies were resolved. I switched to her office without a second thought and have been so satisfied with her offices customer service. I called last week to transfer my policy over and Abby helped me in less than 5 minutes! These ladies know good customer service and their rates are great!"
We responded:
"Thank you so much for taking the time to share your positive experience with Downtown Lacey Brown State Farm! Providing excellent customer service is our top priority, and it’s wonderful to know that our efforts made a difference for you. We look forward to continuing to meet your insurance needs. If you ever have any questions or need assistance, don’t hesitate to reach out. Thank you for being a valued State Farm customer, Alison!"
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Madison Schwartzkopf

January 31, 2025

5  out of  5
rating by Madison Schwartzkopf
"Seemed very nice when talking to them on the phone!"
We responded:
"Thank you Madison! We are so happy we were able to help your family and you! "
Profile photo of Daphne Goetzinger

Daphne Goetzinger

January 30, 2025

5  out of  5
rating by Daphne Goetzinger
"Allison is awesome! She made switching my insurance plan over a breeze and was SO helpful when doing so. I cannot recommend Lacey Brown’s group enough!!! Go-to for Renter’s Insurance in Omaha! Thank you, Allison."
We responded:
"We're thrilled to hear that Lacey Brown and her team have earned your trust as the go-to for renters insurance in Omaha. Your recommendation means the world to us! If you ever need assistance or have any questions in the future, please don’t hesitate to reach out. Thanks, Daphne!"
Profile photo of Jana Hair

Jana Hair

January 28, 2025

5  out of  5
rating by Jana Hair
"Great people and very kind."
We responded:
"Thank you for the review, Jana! Our team is dedicated to making the process as straightforward as possible while providing the support you need to secure your family's future with life insurance."
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Alivia Pike

January 28, 2025

5  out of  5
rating by Alivia Pike
"From my experiences, very well at connecting in many ways via email, call, or text. Very kind and professional business"
We responded:
"Thank you for your kind words! We truly appreciate your feedback and are glad to hear that you had a positive experience connecting with us. Our team is committed to providing professional and friendly service, and it's wonderful to know that it made an impact."
Profile photo of Erik Pike

Erik Pike

January 28, 2025

5  out of  5
rating by Erik Pike
"Super easy process and great customer service."
We responded:
"At Downtown Lacey Brown, we strive to streamline every step of your insurance journey, ensuring you have the support you need. If you have any further questions about life insurance or need assistance, please don't hesitate to contact us. We're here to help. Thank you, Erik!"
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Bailey Mathis

January 10, 2025

5  out of  5
rating by Bailey Mathis
"Allison made my insurance quote process quick and easy!"
We responded:
"Thank you for the feedback Bailey! We are so grateful you took the time to leave us a review and entrusting us with your insurance needs. We offer a full line of auto insurance, home insurance, renters insurance, and life insurance products! "
Profile photo of Victoria Htoo

Victoria Htoo

December 11, 2024

5  out of  5
rating by Victoria Htoo
"Allison was incredibly helpful with my car insurance. She was patient, knowledgeable, and took the time to explain all my options clearly. Her professionalism and friendly demeanor made the entire process smooth and stress-free. I truly appreciate her assistance and would highly recommend her to anyone in need of insurance help. Thank you, Allison!"
We responded:
"She is quite amazing! Providing clear information and excellent service is our top priority, and it's wonderful to know that we were able to assist you effectively. We appreciate your recommendation and look forward to helping you again in the future! Thank you so much!"
Profile photo of Jasmine Torres

Jasmine Torres

December 6, 2024

5  out of  5
rating by Jasmine Torres
"Lacey was so helpful in getting everything set up! She makes you feel confident in what you’re getting with each service you need and it’s so informative about everything and every step of the way! Grateful for her and her team!"
We responded:
"Thank you Jasmine! It is our pleasure to help you with your auto insurance, renters insurance, and life insurance! Thank you for trusting us with insuring some of your most important assets! "
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Sean Neumann

November 27, 2024

5  out of  5
rating by Sean Neumann
"They really care about good affordable care like a family business"
We responded:
"Thank you so much for your wonderful review! We take great pride in treating our clients like family and are thrilled to hear that you felt that care and dedication. If you ever need assistance or have any questions, please don’t hesitate to reach out. We’re here for you!"
Profile photo of Natalie Hein

Natalie Hein

November 27, 2024

5  out of  5
rating by Natalie Hein
"Great service. Very helpful and always respond in a timely manner."
We responded:
"Thank you for your fantastic feedback! We’re delighted to hear that you found our service helpful and timely. Our team is dedicated to providing the best possible experience for our clients, and your kind words motivate us to keep up the good work. If you need anything in the future, please don’t hesitate to reach out!"
Profile photo of Angie Escamilla

Angie Escamilla

November 21, 2024

5  out of  5
rating by Angie Escamilla
"Exceptional service! Alyssa is absolutely amazing & totally recommend her. Was working with her on quotes for about a year & every couple months she would reach out to check on how i was doing with my previous insurance. She was able to get me an even better deal!"
We responded:
"Thank you so much for your kind words! We're thrilled to hear that Alyssa provided you with exceptional service and that she was able to find you an even better deal on your insurance. We appreciate your recommendation and look forward to continuing to assist you in the future. If you have any more questions or need further assistance, don't hesitate to reach out!"
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P Kamp

November 13, 2024

5  out of  5
rating by P Kamp
"Incredibly friendly staff and willing to help!"
We responded:
"Thank you so much! We love what we do and thoroughly enjoy helping our amazing clients with auto insurance, home insurance, and life insurance! We appreciate you! "
Profile photo of Scott Crews

Scott Crews

November 4, 2024

5  out of  5
rating by Scott Crews
"Great experience, good team for support. Highly recommend"
We responded:
"We’re so happy to hear that you had a positive experience with our team. At Lacey Brown State Farm, we believe that great teamwork is key to providing exceptional service, and it’s wonderful to know that this made an impact on your experience. Thank you, Scott!"
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Carey Dughman

October 24, 2024

5  out of  5
rating by Carey Dughman
"They were able to save me money plus get better coverage than I had. Very easy to work with and never rushed me took their time to answer all my questions. Much appreciated"
We responded:
"Thank you so much for your wonderful review! We're thrilled to hear that we could help you save money while providing better coverage. Our team is dedicated to ensuring our clients feel informed and comfortable, so it's great to know that you appreciated the time we took to answer your questions. If you need anything else or have more questions in the future, don’t hesitate to reach out. We’re here to help! - Downtown Lacey Brown Insurance Agency"
Profile photo of Nyakem Mayot

Nyakem Mayot

October 10, 2024

5  out of  5
rating by Nyakem Mayot
"Lacey was amazing helping me find the right quote for my vehicle. I appreciate all that you did you are the best and I’m happy to be with State Farm !!"
We responded:
"We greatly appreciate your feedback and are glad to hear that you are satisfied with the coverage we provide. Thank you for choosing us for your auto and life insurance needs and for sharing your positive experience with others. We truly appreciate your support!"
Profile photo of Jay Evans

Jay Evans

October 10, 2024

5  out of  5
rating by Jay Evans
"Abbie and Lacey are awesome! They are easy to work with and will meet all of your needs. Highly recommend!"
We responded:
"Thank you for the positive feedback, Jay! We strive to provide the best insurance coverage and customer service to our clients. We understand that insurance can be complex, and we are committed to addressing any concerns or questions you may have."
Profile photo of Madison Mohoff

Madison Mohoff

September 27, 2024

5  out of  5
rating by Madison Mohoff
"Everyone here is so friendly and helpful. Very patient and answered all my questions. Highly recommend!"
We responded:
"Thank you Madison! That is so good to hear. We aren't always perfect but we sure do try to be patient, friendly and helpful! I hope you have the best week. Thank you again for letting us help you with your auto insurance, life insurance, and home insurance! "
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Lynda Heeke

September 27, 2024

5  out of  5
rating by Lynda Heeke
"Excellent customer service. This ladies in the office were helpful and they were able to get me what I need."
We responded:
"Thank you Lydna for letting us help you. It is truly our pleasure to have clients like you! If you need help with your auto insurance or home insurance service, we are a local office ready to help! -Downtown Lacey Brown "
Profile photo of Chandler Wheeler

Chandler Wheeler

September 26, 2024

5  out of  5
rating by Chandler Wheeler
"Kelly and the team was super helpful and super fast with getting me a policy at a great price. Thank you guys, will send my family and friends here!"
We responded:
"Kelly is fantastic! We enjoy having her on our team. Please let us know if you need anything insurance related! We appreciate you! "
Profile photo of Diane

Diane

September 26, 2024

5  out of  5
rating by Diane
"Kelly was amazing and so helpful! She took her time explaining what would be my best options. Highly recommend."
We responded:
"Diane, we appreciate you letting us know! Thank you for listening and thank you for letting us help you with your auto insurance needs. Let us know how we can help you in the future as well! -Downtown Lacey Brown "
Profile photo of Tiana Dubois

Tiana Dubois

September 26, 2024

5  out of  5
rating by Tiana Dubois
"These guys are super helpful. Kelly Roberts is amazing."
We responded:
"Hi Tiana! Good morning! I agree, Kelly is fantastic. We have a team of experts at our office who are ready to serve. We appreciate you! "
Profile photo of Mark DeWitt

Mark DeWitt

September 26, 2024

5  out of  5
rating by Mark DeWitt
"I trust Lacey and her incredible team with all my insurance needs. You should too. Mark D"
We responded:
"We are thankful for you Mark! We appreciate you trusting us with your life insurance, auto insurance, and home! You're awesome! "
Profile photo of J Sweather

J Sweather

September 19, 2024

5  out of  5
rating by J Sweather
"Lacey is friendly and very helpful. Had a situation with one of my vehicles and she responded right away with solutions for me. I highly recommend her dedicated work."
We responded:
"We are so glad we were able to help! Thank you for allowing us the opportunity to insure your home and autos!"
Profile photo of Katie McDaniel

Katie McDaniel

August 30, 2024

5  out of  5
rating by Katie McDaniel
"I called at the end of the day and they took the time and reassured me that it was okay"
We responded:
"Thank you so much Katie! Glad we were able to be of assistance in getting your autos insured. "